Question 1

What areas do you serve?

Accepted Answer

We provide cleaning services across all five NYC boroughs — Manhattan, Brooklyn, Queens, the Bronx, and Staten Island — plus select surrounding neighborhoods.

Question 2

Are you insured and bonded?

Accepted Answer

Yes. Velora is fully licensed, bonded, and insured. Every cleaner is background-checked and professionally trained.

Question 3

Do you bring your own supplies?

Accepted Answer

Absolutely. We arrive with all eco-friendly, hospital-grade products and equipment. If you prefer specific products, we'll happily use yours.

Question 4

How do I get a quote?

Accepted Answer

Fill out our online quote form or call us directly. Most quotes are returned within a few hours, and always within 24 hours.

Question 5

Can I book a recurring service?

Accepted Answer

Yes — weekly, bi-weekly, and monthly plans are available with discounted rates and a dedicated team.

Question 6

What is your cancellation policy?

Accepted Answer

We ask for 24 hours' notice for cancellations or reschedules so we can adjust our team's day.

Question 7

Do you handle Airbnb turnovers?

Accepted Answer

Hospitality turnovers are one of our specialties — including linen restocking, staging, and same-day windows.